Barchester – Tandridge Heights Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds75
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2021-01-28
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about seeing their relatives genuinely happy here, joining in with activities and making new friendships. The atmosphere feels social and engaging, with staff who know how to encourage participation without pushing. Visitors notice how residents seem content and settled, looking forward to the structure and companionship each day brings.
The eight family priority themes
- Staff warmth52
- Compassion & dignity50
- Cleanliness55
- Activities & engagement55
- Food quality52
- Healthcare50
- Management & leadership48
- Resident happiness55
What inspectors found
Inspected 2021-01-28
Is this home safe?
Is the care effective?
The Effective domain is rated Good at the latest assessment. This is a positive finding and suggests that care planning, training, healthcare access, and outcomes for residents are meeting the required standard. The published extract does not provide specific detail on what inspectors observed to reach this conclusion. Tandridge Heights operates as a nursing home, so effective clinical practice, including medicines management and GP access, is particularly important.Is this home caring?
The Caring domain is rated Requires Improvement at the latest assessment. This is the domain most directly connected to how staff treat your parent every day, covering dignity, respect, warmth, and independence. A Requires Improvement here means inspectors found that care fell below the expected standard in at least one of these areas. The published extract does not specify what was observed. For a home that lists dementia as a specialism, a Requires Improvement in Caring is a finding that deserves a clear and specific explanation from management.Is the home responsive?
The Responsive domain is rated Good at the latest assessment. This domain covers how well the home adapts to individual needs, provides meaningful activities, and supports people at the end of life. A Good rating here is a positive finding and suggests that, at least at the time of inspection, the home was meeting individual needs reasonably well. The published extract does not include specific observations about the activity programme or individual care tailoring.Is the home well-led?
The Well-led domain is rated Requires Improvement at the latest assessment. This domain covers the quality of management, governance, staff culture, and the home's ability to identify and act on problems. A Requires Improvement here, alongside Requires Improvement in Safe and Caring, means the inspection found systemic concerns that go beyond individual incidents. The home is run by Barchester Healthcare Homes Limited, a large national provider, and has a nominated individual on record. The published extract does not specify what governance or leadership concerns were identified.
Source: CQC inspection report →
What the evidence base says
The home cares for adults across all age groups, from those under 65 through to elderly residents. They have specific experience supporting people with dementia alongside their general residential care services. For residents living with dementia, the team provides structured activities including seated exercises. Staff understand how to encourage participation while respecting individual choices and energy levels. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tandridge Heights scores in the mid-range, reflecting a mixed picture: a Good rating overall and an improvement from the previous Requires Improvement, but with three domains still rated Requires Improvement at the latest assessment. The inspection report provided limited specific detail, which means many areas cannot be scored with confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about seeing their relatives genuinely happy here, joining in with activities and making new friendships. The atmosphere feels social and engaging, with staff who know how to encourage participation without pushing. Visitors notice how residents seem content and settled, looking forward to the structure and companionship each day brings.
What inspectors have recorded
Staff respond quickly when residents or families need something, and they don't wait to be asked — they notice what's needed. The manager stays visible and approachable, making time for conversations and acting on suggestions. When care needs change, the team adapts, even rearranging rooms to better suit individual residents.
How it sits against good practice
Sometimes the best recommendation is simply knowing that residents wake up looking forward to their day.
Worth a visit
Tandridge Heights, in Oxted, Surrey, was assessed in December 2025 with a published report in February 2026. The home received an overall Good rating, which represents an improvement from its previous Requires Improvement rating. The Effective and Responsive domains are rated Good. However, three domains, Safe, Caring, and Well-led, are all rated Requires Improvement at this latest assessment, which is a significant concern for families considering a placement. The published inspection extract does not contain the full narrative findings, which means many specific details about daily life, staffing, and care quality cannot be independently verified from this report alone. The combination of Requires Improvement in Caring and Safe is the most important thing to explore before making a decision. On your visit, ask the manager to explain precisely what the inspectors identified as requiring improvement in those three domains, and what has changed since the assessment date of 15 December 2025. Ask to see the improvement plan in writing.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Barchester – Tandridge Heights Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where proper care meets genuine warmth in Surrey
Compassionate Care in Oxted at Tandridge Heights
When families describe how their loved ones actually look forward to mealtimes and activities, you know something special is happening. Tandridge Heights in Oxted has built the kind of caring environment where residents don't just receive support — they rediscover enjoyment in daily life. The Surrey home welcomes adults of all ages who need residential care, with particular experience supporting people living with dementia.
Who they care for
The home cares for adults across all age groups, from those under 65 through to elderly residents. They have specific experience supporting people with dementia alongside their general residential care services.
For residents living with dementia, the team provides structured activities including seated exercises. Staff understand how to encourage participation while respecting individual choices and energy levels.
“Sometimes the best recommendation is simply knowing that residents wake up looking forward to their day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Tandridge Heights scores in the mid-range, reflecting a mixed picture: a Good rating overall and an improvement from the previous Requires Improvement, but with three domains still rated Requires Improvement at the latest assessment. The inspection report provided limited specific detail, which means many areas cannot be scored with confidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about seeing their relatives genuinely happy here, joining in with activities and making new friendships. The atmosphere feels social and engaging, with staff who know how to encourage participation without pushing. Visitors notice how residents seem content and settled, looking forward to the structure and companionship each day brings.
What inspectors have recorded
Staff respond quickly when residents or families need something, and they don't wait to be asked — they notice what's needed. The manager stays visible and approachable, making time for conversations and acting on suggestions. When care needs change, the team adapts, even rearranging rooms to better suit individual residents.
How it sits against good practice
Sometimes the best recommendation is simply knowing that residents wake up looking forward to their day.
Worth a visit
Tandridge Heights, in Oxted, Surrey, was assessed in December 2025 with a published report in February 2026. The home received an overall Good rating, which represents an improvement from its previous Requires Improvement rating. The Effective and Responsive domains are rated Good. However, three domains, Safe, Caring, and Well-led, are all rated Requires Improvement at this latest assessment, which is a significant concern for families considering a placement. The published inspection extract does not contain the full narrative findings, which means many specific details about daily life, staffing, and care quality cannot be independently verified from this report alone. The combination of Requires Improvement in Caring and Safe is the most important thing to explore before making a decision. On your visit, ask the manager to explain precisely what the inspectors identified as requiring improvement in those three domains, and what has changed since the assessment date of 15 December 2025. Ask to see the improvement plan in writing.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Barchester – Tandridge Heights Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Barchester – Tandridge Heights Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where proper care meets genuine warmth in Surrey
Compassionate Care in Oxted at Tandridge Heights
When families describe how their loved ones actually look forward to mealtimes and activities, you know something special is happening. Tandridge Heights in Oxted has built the kind of caring environment where residents don't just receive support — they rediscover enjoyment in daily life. The Surrey home welcomes adults of all ages who need residential care, with particular experience supporting people living with dementia.
Who they care for
The home cares for adults across all age groups, from those under 65 through to elderly residents. They have specific experience supporting people with dementia alongside their general residential care services.
For residents living with dementia, the team provides structured activities including seated exercises. Staff understand how to encourage participation while respecting individual choices and energy levels.
Management & ethos
Staff respond quickly when residents or families need something, and they don't wait to be asked — they notice what's needed. The manager stays visible and approachable, making time for conversations and acting on suggestions. When care needs change, the team adapts, even rearranging rooms to better suit individual residents.
The home & environment
The home stays consistently clean and fresh, something families and professionals alike comment on. Meals here go beyond basic nutrition — the food looks appetising and there's plenty of it, with residents genuinely anticipating mealtimes. The environment feels pleasant and well-maintained throughout.
“Sometimes the best recommendation is simply knowing that residents wake up looking forward to their day.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
